A Study on Healthcare Support e-Service Design for Senior Citizens

The urgent needs of healthcare assistant for elderly senior citizens increase rapidly. This paper presents an e-service design on stroke-precaution for senior citizens, followed by its implementation and evaluation. The healthcare support e-service design focuses on the aging problems including the degeneracy of memory and vision as well as the recession of attention. These physiological problems become the barriers for senior citizens to learn healthcare knowledge effectively. In order to help senior citizens to obtain appropriate knowledge for strokeprecaution, this study provides a healthcare support eservice and its interface design that specifically addresses the physiological issues for elderly. In order to increase the accessibility of the healthcare support e-service, we utilize multimedia streaming technology and video clips to present stroke–precaution knowledge for elderly senior citizens. Different from traditional e-learning system provide massive information for user, this study provide a personalized e-service design which only provide related healthcare information according to user’s health condition. The healthcare support e-service is designed for senior citizens that provide appropriate user interface addressing their situations. Analysis of learnability, perceived system performance, memoraility and satisfactions are based on different ages and gender. Analytical result indicates our service design could help elderly to leap over the physiological problems they encountered. With the healthcare support e-service, life quality for elderly senior citizens and their families could be significantly improved.